What makes a customer loyal to a brand? Discover the secret to delighting you...

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Keeping customers happy is crucial to the company's continued success. Your business's retention and loyalty rates will increase if you consistently and constantly provide your audience with unique and enjoyable experiences. This challenge can be simplified with the help of the right tool. The ChatGuru platform helps your brand create solid relationships, providing your customers with the type of exceptional service they deserve. Tips for retaining your customers with ChatGuru 1. Easily Affordable Self-Service Alternative Self-service, with its practicality and agility, can help you create satisfactory points in the customer journey. The consumer is able to take the initiative and seek solutions on their own with the help of self-service, a type of proactive service. Today's customers often prefer to resolve their own issues without the involvement of a professional or customer service procedure, making these self-service options ideal. With ChatGuru, people can access a wide range of self-service resources, including FAQs, how-to guides, and knowledge bases, all without contacting a support agent, using only chatbots.

In practice, consumers contact your company through messages and can have answers to their questions in a matter of seconds. It doesn't matter how many tickets are open. It's the end of the wait! By speeding responses and scaling service, chatbots can free up support staff to focus on more complex tasks, increasing a company's competitive advantage. IBM claims that by answering up to 80% of frequently asked questions, chatbots can help save up to 30% on customer support costs. 2. Ensure quick and easy access to support Whether it's regarding a recent purchase, general questions about the Industry Email List company, or issues they're having, consumers will inevitably have questions. At that moment, all that matters is getting a simple and quick answer. As a result, if you want to impress your customers during these times, you need to provide fast and efficient service with ChatGuru. Our platform allows the integration of a series of tools into your business account on WhatsApp, the application present on 99% of Brazilian smartphones. With this, your company will always be within reach of your customers to interact and engage whenever they need it, on a practical and familiar platform. ChatGuru's technology has a series of features that enable faster service through automation – as previously mentioned – and even human agents.



ChatGuru 's powerful features make your human team's work more productive and optimized. From automatic rotation to quick responses and search filters, there are many instruments that provide assertiveness and agility in work. The hybrid support possible thanks to the ChatGuru platform will make your company's service more efficient. 3. Use personalization to interact with customers A fantastic way to provide a more personalized customer experience is to address them by name whenever possible. This method creates great customer service, humanizing interactions and laying the foundation for a lasting relationship based on recognition. According to Twilio Segment's The State of Personalization 2021 survey, 70% of consumers prefer brands that know more about them and 60% of consumers say they would like to buy again from brands that offer personalized service. A study by Experian Marketing Services found that personalized emails increase overall engagement, with a 29% increase in open rates, a 41% increase in click-through rates, and a 6,000% increase in conversion rates. Nearly 96% of marketers also think personalization improves their interactions with customers. With ChatGuru, you can make your communication unique by going beyond just using the customer's name.